Privacy Policy

Privacy Policy Effective Date: 24/02/2025

1. Introduction

ENXO HEALTH PTY LTD (trading as Health Deal) (ABN 84 150 801 871) (“Health Deal”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Health Deal is part of the Packleader Group of companies. This Privacy Policy applies to Health Deal and may extend to our related companies where relevant.

2. Who We Are

Health Deal is an Australian-based health insurance comparison service operated by ENXO HEALTH PTY LTD (ABN 84 150 801 871). We assist consumers in comparing health insurance policies to find the best coverage for their needs. As part of our operations, we collect, use, and share personal information strictly in accordance with Australian privacy laws.

3. Our Contact Details

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Phone: 1300 369 399
Email: customerservice@healthdeal.com.au (Include “Privacy” in the subject line)
Mailing Address: Level 4, 973 Nepean Highway, Bentleigh, Victoria, 3204

4. What Information We Collect

We may collect and hold the following types of personal information:

Personal Details: Name, date of birth, gender, and occupation.
Contact Information: Postal address, email, and phone numbers.
Financial Information: Payment details, billing history, and credit information (where relevant).
Service-Related Information: Service history, customer support interactions, and complaints.
Health Information: With your consent, we may collect health-related details to assist in comparing health insurance options.
Website and Online Data: IP addresses, cookies, browsing behaviors, and interaction data with our website.

5. How We Collect Information

We collect personal information in several ways, including:

Directly from you when you visit our website, contact us via phone or email, or fill out online forms.
From third parties such as health insurers, brokers, business partners, and service providers.
Through publicly available sources, marketing partners, and customer referrals.
Automatically via cookies and analytics tools when you browse our website.

6. Why We Collect and Use Your Information

We use your personal information for the following purposes:

To provide health insurance comparison services.
To facilitate communication regarding our services.
To manage customer accounts and respond to inquiries.
To conduct market research and improve our offerings.
To comply with legal and regulatory obligations.
For direct marketing (where consent is given).

7. Disclosure of Your Information

We may share your personal information with:

Within the Packleader Group

We may disclose your personal information to the following related entities within the Packleader Group to provide seamless service and operational support:

Energy Deal Pty Ltd
Green Home Green Planet Pty Ltd
Third Ring Pty Ltd
Outsourcing Solutions Pty Ltd
Pure Data Flow Pty Ltd
Future Wave Pty Ltd
SCH Enterprises Pty Ltd
Packleader Pty Ltd
Packleader Pacific Pty Ltd
Brighton Bubble Brewing Company Pty Ltd
CAS Pty Ltd
Assured Property Solutions
Pacific Business Partners
National Electrical Care
National Roof Care

Other Disclosures

We may also disclose your personal information to:

Service Providers & Partners: Third parties providing IT, billing, marketing, customer support, and security services.
Regulatory Authorities: When required to comply with legal obligations.
Business Transfers: In case of a merger, acquisition, or business restructure.

8. Direct Marketing & Opt-Out

We may use your personal information to market Health Deal services or other relevant Packleader Group offerings. Marketing communications may be sent via:

Email, phone calls, SMS, or direct mail.
Digital advertising (e.g., Google Ads, social media, remarketing).

You can opt-out of marketing communications at any time by:

Clicking “unsubscribe” in emails.
Replying “STOP” to SMS messages.
Contacting us via email at customerservice@healthdeal.com.au (with “Privacy Opt-Out” in the subject line).

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. Health Deal is PCI DSS and ISO27001 compliant, ensuring:

Encryption of sensitive data
Secure storage of personal information
Strict access controls and cybersecurity measures

10. Cookies & Website Tracking

Our website uses cookies and analytics tools to:

Improve website performance and usability.
Personalise your experience.
Conduct website analytics and track marketing effectiveness.

You can manage or disable cookies via your browser settings, but some features of our website may not function properly without cookies.

11. Overseas Data Transfers

In some cases, we may transfer your personal information to trusted service providers outside Australia (e.g., cloud storage providers). When we do so, we ensure appropriate security measures are in place and that the transfer complies with Australian privacy laws.

12. Access, Corrections & Complaints

We aim to respond to all access, correction, or complaint requests within 30 days. If additional time is required due to complexity, we will notify you of the expected timeline.

You have the right to:

Access the personal information we hold about you.
Request corrections if your information is inaccurate.
Lodge a complaint if you believe your privacy has been breached.

To request access, corrections, or to make a privacy-related complaint, contact us at customerservice@healthdeal.com.au. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the new effective date. We encourage you to review this policy regularly.

14. How to Contact Us

📞 Phone: 1300 369 399
📧 Email: customerservice@healthdeal.com.au (Include “Privacy” in the subject line)
📍 Address: Level 4, 973 Nepean Highway, Bentleigh, Victoria, 3204